PROFESSIONAL RÉSUMÉ - NEIL HAWES | |
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General Born 1956, British. Married, two children. Lives in West London close to Heathrow. Interests Music and Internet. Educational achievements 2nd class Honours Degree from York University (1978) in Mathematics and Music; 4 A-levels; 11 O-levels. Computer Experience Nearly thirty years in Computing including 10 years with end-user organisations and nearly 20 years with computer manufacturing companies. Areas of Experience Customer support; technical problem solving at all levels; problem escalation procedures; change management and relationship management. Man management and team leadership; product support, product management and consultancy; product evaluation and technical presentations; project management and planning. Technical consultancy; performance evaluation and tuning; capacity planning and configuration; operations planning, security and resilience. Structured Design and Programming; Software Development Methodologies; Database/Data Dictionary principles and usage; Service Management (ITIL/ITSM); Unix and Shell Programming. Business knowledge Product planning and marketing; Services planning and marketing; Product support contracts and implementation; Business relationship implementation (e.g. VAR, OEM, Reseller). |
Current position Hewlett-Packard since January 1996: Account Support Manager in the Support Organisation. Responsible for the technical elements of proactive and reactive support to a major customer under a multi-million pound support contract. Previously Lead Technical Account Manager for a major mobile telecoms company and a Technical Support Delivery Manager for a merchant bank in the City of London. Previous positions Self-employed/contract work 1994/1995 Consultant on various projects: Single-source maintenance consultant; Centralised remote network support; HP-UX systems administration and support. ACT Ltd. 1994 (Large independent consultancy house) Managing Consultant. Wang (UK) Ltd. 1988-1994 (Proprietary mini-computer manufacturer) Consultant, Product Manager, Product Specialist. Stewart Wrightson Ltd. 1981-1987 (International Insurance Brokers) Technical Services Manager, Technical Consultant, Designer, Programmer. British Airways 1978-1981 Programmer, Analyst/Programmer. Technical knowledge Hardware: HP 9000, IBM RS/6000, PCs. Operating Systems: HP-UX, IBM AIX, Windows 98 and NT. Programming: Unix shell script and utilities, HTML, CGI, JavaScript, C, PL/1, Assemblers, Application Programming Interfaces; Unix software upgrades (AIX and HP-UX); HP-UX patching, utility tools for support. |
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Summary of Experience With thirty years in the computer industry, Neil has gained considerable experience in many areas. He spent ten years with two end-user companies progressing through programming, design and analysis to technical architecture and consultancy, and held the position of Technical Services Manager with a major Insurance Broker. He has now spent nearly twenty years with computer manufacturers working on the support of proprietary and Open Systems. He has experience of specifying, implementing and supporting complex hardware and software configurations, and has undertaken high-level consultancy and technical presentations. He has worked on Client/Server systems and has in-depth knowledge of Unix integration and support. He has been involved with implementing strategic business relationships with other manufacturers from start to finish and has dealt with people at all levels within many organisations. | |